Elements and Performance Criteria
- Address investigation outcomes
- Complete documentation if no breach has occurred or no action is to be taken, including reasons and justification.
- Prepare and submit a record of the investigation and consequent recommendations for action.
- Respond to complaints, appeals and the potential role of the ombudsman.
- Advise relevant personnel on the outcome of the investigation.
- Make recommendation for referral to another organisation as required and document for the organisation's information.
- Report findings
- Finalise investigation
- Undertake self-assessment of the conduct of the investigation and provide verbal and written briefings.
- Inform relevant external organisations of outcomes and document this action.
- Update organisational systems regularly, contributing investigation results for the development of statistics, trends and precedents.
- Address investigation outcomes
- Complete documentation if no breach has occurred or no action is to be taken, including reasons and justification.
- Prepare and submit a record of the investigation and consequent recommendations for action.
- Respond to complaints, appeals and the potential role of the ombudsman.
- Advise relevant personnel on the outcome of the investigation.
- Make recommendation for referral to another organisation as required and document for the organisation's information.
- Report findings
- Finalise investigation
- Undertake self-assessment of the conduct of the investigation and provide verbal and written briefings.
- Inform relevant external organisations of outcomes and document this action.
- Update organisational systems regularly, contributing investigation results for the development of statistics, trends and precedents.